Refund Policy

1. Checkout and purchase records

Purchases are processed through a third-party checkout page. The order details, payment method, and any checkout-specific terms are displayed before purchase.

2. Digital product refunds

Refund eligibility follows the terms displayed at checkout. If no different refund period is shown at checkout, you may contact support within 60 days of purchase to request assistance.

3. How to request a refund

Send an email to support@growvana.online with the email used at purchase, order number if available, purchase date, and a short explanation of your request.

4. Processing time

Refunds, when approved, are generally processed through the original payment method. Bank or card issuer processing times may vary.

5. Duplicate purchases or technical issues

If you were charged twice, purchased by mistake, or cannot access the digital material, contact support so we can review the transaction and help resolve the issue.

6. Abuse and exceptions

Refunds may be refused in cases of suspected abuse, fraud, chargeback misuse, violation of the Terms of Use, or where required by the checkout provider's rules.

7. Contact

For refund questions, contact support@growvana.online.